Here you can get technical help. Help on the topic of tickets and program can be found summarized on the main website of the Ruhrfestspiele (https://www.ruhrfestspiele.de/service/faq-digitales-ruhrfestspielhaus).
Help with technical problems
Most of the content shown here plays automatically. You should be able to watch live streams and recorded videos without installing additional software or doing anything special. If you still have problems watching content in the Digital Ruhrfestspielhaus, please read the following problem descriptions and solutions.
If you need any further assistance, please contact our support team! You can reach them at firstname.lastname@example.org from one hour before the performance starts.
My internet connection is slow, the picture freezes
Check Internet connection and bandwidth: You can watch a live stream only if you have a stable Internet connection. Shared Wi-Fi networks, such as in a coffee shop, are often too unreliable to watch a live stream without interruption. We recommend using the best possible connection you can find.
In doubt, try watching at a lower quality: The streams are available in several bitrates. The selection of the appropriate bitrate is done by the browser. If you watch on a cell phone, the bitrate is automatically adjusted and throttled. If you are watching on a laptop/desktop computer, you can manually adjust the bitrate you are watching. To do this, click the gear icon in the video window.
You can perform a speed test to determine your download speed. It may be helpful to run the test several times to see if you get consistent download speeds. To watch a 720/HD stream, you need download speeds of about 1.5-2 Mbps.
Check computer resources: One possible cause of choppy or paused playback may be insufficient CPU resources. Older computer graphics cards may have difficulty encoding and decoding live and recorded video. We recommend closing all other applications and browser tabs/windows while viewing our content if you experience playback issues.
The whole or important parts of the page are not displayed correctly, the navigation does not work
Browser may not be up to date: We highly recommend to view the digital Ruhrfestspiele with a current version of Firefox or Chrome. Click here to get the latest version of Firefox or Chrome
No video content visible, the image is black
Make sure that important page content is not blocked by an ad blocker or firewall, or filtered on your local network. Especially if you're watching in a school or corporate environment, it's possible that a firewall or content filter is blocking important media content. If you see a black screen instead of the live video stream, this is one of the possible causes. If you have an ad blocker installed, disable it in your browser. If you are using a VPN, try disabling the VPN and watching the media while you are not connected to a VPN.
When and where can I enter my code?
All digital performances will be available here in our Digital Ruhrfestspielhaus. The streams will be put online about an hour beforehand, so that you can already arrive from then on to unlock your booked performance with the 19-digit code (4x4 rows of numbers separated by dashes) on your ticket.